Learn how to add, edit, cancel, notify and seat guests in your Waitlist.

The Lightning Dashboard (Host App) is an intuitive dashboard designed to be used by the restaurant host or front-of-house staff to manage front of the house operations during service hours, such as the Waitlist. You can log in at scvr.app.

If you are a host or a front-of-house staff, you can manage the Waitlist without having to log into the Sociavore account. With just a few clicks, you can add, view, edit, cancel, notify and seat waitlist parties.

Waitlist preview in the lightning dashboard

If you haven't set it up, here is an article on how to enable this feature and learn more about Sociavore Waitlist.

Add Guests to the Waitlist

1) After logging in, click Order Management then click View Orders.

2) At the upper left, click the [ Ξ ] icon.

Order management example pages

3) At the upper right of the Waitlist tab, click [ADD PARTY].

  • A Party is a group of covers (e.g. a party of 4 covers).
  • A Cover is an individual guest who will dine in.
Add a party

4) Enter Party Details:

  • Party Size - How many guests will dine in
  • Quoted Wait Time - 10/15/20/25/30 minutes
  • Guest Details - First name, last name, phone #, email address
  • Note - additional information or instructions
  • Source - how guests got added to the Waitlist (walk-in or phone)

5) Click [ADD PARTY].

Notify a Party

  1. To notify a guest, click the [Notify] button on the party's record.
  2. Select a Waitlist status message: Next Up or Ready.
  3. Click [NOTIFY].
Party notification button

Edit, Remove, or Seat a Party

  • To edit a party, click the [More] button of the party's record, click [Edit], modify details as needed, then click [Save].
  • To remove a party, click the [More] button of the party's record, click [Remove from waitlist], then select [Yes].
  • To seat a party, simply click the [Seat] button.
Edit a party or seat

View a Party

You can check the status of a party and these waitlist details:

  • Waitlist Status: Pending (for parties just added), Next Up, Ready
  • Party Details: guest count, mode of adding to waitlist, notes
  • Actual Wait: Lapsed time after joining or after notifying a party to be seated
  • Quoted time and Status: On time, late (not marked Ready after quoted time), or remaining waiting time
Parties overview in the lightning dashboard

View Past Parties

You can view Seated or Lost parties for the day in the Past Parties tab. Here, you can see the following:

  • Total number of seated and lost parties and covers for the day
  • Percentage of seated parties and average wait time
  • Percentage of decrease of lost parties and covers
  • Party and Time Details: Quoted, Actual Wait, Seated Time
Past parties history displayed in the lightning dashboard on an iPad