For the ability to allow customers to purchase products or menu items, checkout and pay online, our main payment processor is Square (it takes about 15mins to create an account and rates decrease after 45 days based on volume). To signup for an account go to:
- Canada: https://app.squareup.com/signup/en-CA
- United States: https://app.squareup.com/signup/en-US
We like Square for online payments because it's a flat % fee regardless of card type, payments are deposited next day, and they have really simple and powerful reporting. Because online payments are charged as 'card not present/manual entry', the rates (eg. Moneris) would be higher than what you pay for in-person credit card transactions.
Sociavore also works with Stripe and other card gateways. Please check Payment Options for Online Orders to understand which payment providers you can use and which one your checkout uses.
CONNECT YOUR SQUARE ACCOUNT
Third-party content is blocked
To view Connecting your Square Account to Sociavore, please enable third-party content in your privacy settings.
- Click "Store" from the main dashboard, then select "Ecommerce Settings" from the sidebar.
- Click the "Payments" tab, then click "Start Using Square"
- Log into your Square account. If you don't have one yet, you can sign-up for an account here Square
Note: If you encounter issues when connecting your Square account, use this link to reconnect your account scvr.co/dashboard_v2/shop/settings/payments (in other words, do not put https://www in the beginning of the URL)
Choose your Square location
After you log in to Square, you return to the Payments tab and see your Square connection. Under it, pick the Square location that should receive the payments in the Choose matching Square location dropdown (just above the Disconnect button). If you have several Sociavore locations, choose a Square location for each one. When it is set up correctly, the status shows Connected. To change it later, click Edit Square location.
Square shows Inactive
- No location chosen: right after connecting, the status shows Inactive until you pick a location in the Choose matching Square location dropdown. Hover over the info icon next to Inactive to see the reason.
- Connection expired: if the whole Square connection is inactive, click Renew and log in to Square again.
- Still Inactive? Email support@sociavore.co with the reason shown next to Inactive.
Make sure that the location address in your Sociavore account matches the business location listed in your Square account. Click here to learn how to change the location address in your Sociavore account.
Also make sure that the store currency setting in your Sociavore account matches the currency in your Square account.