Can't Access Your Dashboard?

Can't log in, can't see your restaurant, or some parts of the dashboard are missing or locked? Find your situation below. You sign in to the Sociavore dashboard at scvr.co with your email and password.

I forgot my password or it doesn't work

1. Make sure you use the email address you sign in with. It can be different from your restaurant's public email.
2. Go to the Password Reset page, enter your sign-in email and click Send me reset password instructions.
3. Open the email and set a new password. Check your spam folder if it doesn't arrive within a few minutes.

Please check How Do I Reset my Password? to understand the reset steps in more detail.

I was invited, but I can't see the restaurant

• Open the invitation email "You're invited to [restaurant name]" and click Join [restaurant name]. The restaurant only appears in your dashboard after you click it.
• New users sign in with the email and the temporary password shown in the invitation. You'll be asked to change it after you sign in.
• If you already had a Sociavore login, use your existing password. If you belong to more than one restaurant, switch between them with the account name dropdown at the top of the dashboard.
• Can't find the email? Check spam, then ask the restaurant's Administrator to click Resend invitation on the Team tab.

Please check How to Invite Team Members to understand how invitations and roles work.

I can log in, but some pages or settings are missing

What you see depends on your role. Employees can't edit website pages, theme or domain, and can't open Brand, Location or Account Settings or the Team tab. You also only see the locations you were given access to. Ask an Administrator of your restaurant to change your role or locations on the Team tab.

My account is blocked because of a payment

If your subscription payment failed or your account is past due, your account is blocked until the payment is sorted out. You can still log in and update your card:

1. Log in and click your avatar in the top right corner, then Account Settings.
2. Under Billing Information, click Change credit card and enter your new card.
3. Email support@sociavore.co or message us in the chat to let us know, and our team will unblock your account.

Please check How to Add or Update Your Credit Card to understand how to update your card step by step. Only Administrators can open Account Settings.

I can't log in to the Lightning Dashboard

The Lightning Dashboard (the host app for orders and the waitlist) is at scvr.app. It uses the same email and password as your Sociavore dashboard, so if your password doesn't work there, reset it as described above and sign in again. Please check How to Set Up the Lightning Dashboard to understand how to get started with it.

Still can't get in?

Email support@sociavore.co or message us in the chat with your restaurant name, the email you sign in with, and what you see (an error message or a screenshot helps).