FAQ
Here to provide you the support you need. Built by restaurant owners, for restaurant owners.
WHAT BILLING INTERVALS ARE AVAILABLE?
All plans are month to month unless you sign up for an annual or biennial plan.
HOW CAN I PAY?
You can sign up and use Sociavore for 14 days without entering your credit card details. At the end of your trial, we accept Visa, Mastercard or American Express.
IS THERE A DISCOUNT FOR YEARLY SERVICE?
Yes, we offer discounts on up-front long-term commitments. The longer the commitment, the higher the discount.
IS THERE A SETUP FEE?
No. There are no setup fees on any of our plans. If you need helping with the initial setup of your website we have the optional Concierge service for an additional amount.
DO I NEED ANOTHER WEB HOST?
No. All Sociavore plans include our fully-managed cloud hosting, ensuring your website remains available at all times.
WHAT ARE YOUR BANDWIDTH FEES?
There are none. All Sociavore plans include unlimited bandwidth.
...UNLIMITED, REALLY?
Sociavore plans do not have resource limits for normal usage. As per our Terms of Service, websites cannot exist for the sole purpose of file sharing.
HOW DO I ACCEPT PAYMENTS WITH SOCIAVORE?
HOW DO I SIGN UP?
You start with a free trial. We don’t collect your credit card until you’ve determined Sociavore is the right product for your restaurant.
DO YOU PROVIDE CUSTOMER SUPPORT?
Yes, and we really enjoy it. All plans come with messaging from within the dashboard allowing you to connect with our team of Sociavore Experts. Everything is also fully documented.
HOW DO I CANCEL SERVICE?
Canceling is an easy and one-question process. Just send us an email.
DO YOU OFFER EMAIL ACCOUNTS?
No. We encourage you to purchase email accounts via G Suite. This also includes Google Calendar, Docs, Drive, and more.
WHAT IS A GUEST CONVENIENCE FEE?
This 3% is an additive fee that is collected from guests to enable us to recover costs associated with each transaction such as SMS, security, maintenance and data retention. This fee does not come from restaurant revenue. Most online platforms such as event sites, ticketing sites, and online ordering platforms collect this fee for similar reasons.
CAN I USE MY OWN DOMAIN NAME WITH SOCIAVORE?
Yes. Ask your domain registrar to point your domain to Sociavore. We also provide a free scvr.co domain name to all websites.
DO YOU PROVIDE DOMAINS?
No. There are many places where you can register a domain including Google Domains.
